Dalian Greenforest Industry Co., Limited
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Phone: 92425756
Email: dalian71446@outlook.com
1. Order Processing
- Orders are processed within 3–5 business days (excluding weekends and public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- If we experience high order volumes, processing times may be slightly delayed.
2. Shipping Rates & Delivery Estimates
- Shipping charges will be calculated and displayed at checkout.
- Estimated delivery times:
- Hong Kong & Mainland China: 3–7 business days
- International Orders: 10–25 business days (depending on destination and customs clearance)
- Delivery delays may occur during peak seasons or due to factors beyond our control (e.g., customs inspections, weather conditions).
3. Shipment Confirmation & Tracking
- You will receive an email notification with tracking number(s) once your order has shipped.
- Tracking information may take up to 48 hours to update on the carrier’s system.
4. Customs, Duties, and Taxes
- Dalian Greenforest Industry Co., Limited is not responsible for customs duties, taxes, or additional charges applied to your order.
- All such fees are the responsibility of the customer.
5. Damaged or Lost Shipments
- We are not liable for products lost or damaged during shipping.
- If you receive a damaged order, please contact the carrier directly to file a claim.
- Keep all packaging materials and the damaged product when filing a claim.
6. International Shipping Policy
- We ship worldwide, but certain countries may have restrictions on importing furniture.
- If your country is not available at checkout, please contact us at dalian71446@outlook.com for assistance.
7. Contact Us
For any questions about shipping, please contact us:
Dalian Greenforest Industry Co., Limited
📞 Phone: 92425756
📧 Email: dalian71446@outlook.com
