Dalian Greenforest Industry Co., Limited
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Phone: 92425756
Email: dalian71446@outlook.com

1. General Policy

We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return or refund under the following conditions.

2. Eligibility for Returns

  • Returns must be initiated within 30 days of receiving your order.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order number, receipt, or confirmation email) is required.

3. Non-Returnable Items

Certain products are non-returnable, including:

  • Customized or made-to-order furniture.
  • Items not in their original condition or missing parts due to customer misuse.
  • Items returned after the 30-day period.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
  • If approved, the refund will be processed within 5–10 business days to your original payment method.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or wrong item).

5. Exchanges

We only replace items if they are defective, damaged, or delivered incorrectly. If you need to exchange a product for the same item, please contact us at dalian71446@outlook.com.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of delivery.

7. Late or Missing Refunds

  • If you have not received your refund after 10 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at dalian71446@outlook.com for assistance.

8. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:
Dalian Greenforest Industry Co., Limited
📞 Phone: 92425756
📧 Email:dalian71446@outlook.com