1. What products do you offer?
We specialize in office furniture, including desks, chairs, and related office solutions.
2. Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for details.
3. How long does it take to process an order?
Orders are usually processed within 3–5 business days. Once shipped, you will receive a confirmation email with tracking information.
4. What are the delivery times?
- Hong Kong & Mainland China: 3–7 business days
- International orders: 10–25 business days (depending on the destination and customs clearance)
5. Can I track my order?
Yes, after your order is shipped, you will receive a tracking number by email. You can use it to check the status of your delivery online.
6. What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and other secure payment methods displayed at checkout.
7. What is your return policy?
You can return products within 30 days of delivery, provided they are unused, in original packaging, and in resalable condition. Please check our Refund and Returns Policy for more information.
8. Do you offer product customization?
Yes, for bulk orders we can provide customization options such as size, material, or color. Please contact us at dalian71446@outlook.com for inquiries.
9. Who is responsible for customs duties and taxes?
All international customers are responsible for paying any customs duties, taxes, or import fees required by their country.
10. How can I contact customer support?
You can reach us at:
Dalian Greenforest Industry Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 Phone: 92425756
📧 Email: dalian71446@outlook.com
